How do I get help from StellarPay?
The fastest way to get help is to first check our FAQ — most answers are already here.
Most common topics
If you can't find an answer, the best way to contact us is by logging in. This way, we know who you are and can give you faster, more personalized support.
If you can log in
- Click the Help or ? button on our website or in the app
- This takes you to our smart Help Centre. It will suggest articles that might solve your issue
- If you still need help, choose the Contact us option to see the best ways to get in touch, like email or chat
What if you can't log in?
If you're having trouble logging in, you can still get in touch with us.
- Go to the Website
- On any article page, scroll to the bottom and click Contact us
- We'll ask a few questions to understand your problem. This helps us get your email to the right team
Contact Us by Whatsapp
For the best experience, we recommend logging in first. This helps us direct you to the right regional team and phone number.
If you're in the US and can't log in, you can reach out at our WhatsApp number: +1 289 541 4041.
If you're outside the US, you can talk to us by clicking here.
Note that our phone lines are not open 24/7. Please be aware that your phone provider may charge you for the call.